This Privacy Policy describes how th|AIR|apy (“we”, “our”, or “us”) collects, uses, and protects the information you provide when using the th|AIR|apy text line service (“Service”). By accessing or using the Service, you agree to the terms of this Privacy Policy.


  1. Information We Collect:

  1. Volunteer-User Interaction Data: We collect and store the content of the conversations between volunteers and users, as well as any other information shared during the interaction. This may include personal information such as demographic details, mental health status, and crisis-related information.
  2. Technical Information: We collect technical information such as your phone number, device identifier, IP address, and usage data to ensure the proper functioning and security of the Service. This information is collected automatically through the use of cookies, log files, and other tracking technologies.
  1. Use of Information:

  1. Service Provision: We use the information collected to provide, maintain, and improve the th|AIR|apy text line service. This includes responding to user inquiries, facilitating conversations between volunteers and users, and ensuring the safety and well-being of all participants.
  2. Research and Analysis: We may aggregate and analyze user data to conduct research, improve our services, and better understand trends in mental health and crisis intervention. Any data shared for research purposes will be anonymized to protect user privacy.
  1. Protection of Information:

  1. Confidentiality: We are committed to maintaining the confidentiality of all user information shared through the th|AIR|apy text line. Conversations between volunteers and users are confidential and protected by strict policies and procedures. Information shared during these conversations will not be disclosed to third parties without the user’s explicit consent, except as required by law.
  2. Data Security: We employ industry-standard security measures to protect user information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, firewalls, and regular security audits to ensure the integrity of our systems and data.
  1. Sharing of Information:

  1. Legal Compliance: We may disclose user information if required by law, regulation, legal process, or governmental request. This may include sharing information with law enforcement agencies or other authorities in cases of imminent harm or emergency situations.
  2. Consent: We will not share user information with third parties without explicit consent, except as described in this Privacy Policy. Users have the right to withhold or withdraw consent for the sharing of their information at any time.
  1. Data Retention:

  1. Storage Period: We retain user information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. User data will be securely deleted or anonymized once it is no longer needed for these purposes.
  1. User Rights:

  1. Access and Correction: Users have the right to access, correct, or delete their personal information stored by th|AIR|apy. To exercise these rights, users can contact us using the information provided below.
  1. Opt-Out: Users have the right to opt-out of receiving communications from th|AIR|apy or to terminate their participation in the th|AIR|apy text line service at any time.
  1. Children’s Privacy:

  1. Age Limitation: The th|AIR|apy text line service is intended for individuals aged 13 and older. We do not knowingly collect personal information from children under the age of 13. If you believe that we have inadvertently collected personal information from a child under 13, please contact us immediately so that we can take appropriate action to delete the information.
  1. Changes to Privacy Policy:

  1. Notification: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of any material changes to this Privacy Policy by posting a notice on our website or sending a direct communication.
  1. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the th|AIR|apy text line service, please contact us at:



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